Services
Services for change that needs to work in practice
Evalia helps organisations understand needs and barriers, develop and test solutions, implement change and document what actually works.
We can support the whole process or contribute where the need is greatest.
What do you need help with?
It rarely starts with a method. It starts with a challenge.
01 – Insight & behaviour
Understand people, needs and barriers
Change starts with understanding the people who are expected to do something differently. We help organisations uncover the needs, motivations, barriers and conditions that determine whether new solutions and ways of working are actually adopted.
Approaches we may use
COM-B · Behavioural analysis · User research · Journey mapping · Trust and acceptance analysis
Typical assignments
User and needs insight
Map the needs, experiences and expectations of employees, customers, users or other groups.
Barriers to change
Understand what stands in the way of the desired behaviour or use of a solution.
Digital adoption
Analyse why technology and digital solutions are – or are not – taken into use.
Trust and acceptance
Explore what shapes understanding, trust and willingness to use new solutions, including AI.
User journeys
Understand how people actually encounter and use a service or solution.
02 – Development & implementation
From idea to something that works day to day
Strategies, technology and new services only create value when they work in the real organisation. We help develop, test and implement solutions together with the people who will use them.
Approaches we may use
Co-design · Pilot methodology · Implementation planning · Stakeholder mapping · Feedback loops · Capacity building
Typical assignments
Co-creation and user involvement
Develop solutions together with employees, users, customers or other stakeholders.
Pilot design
Plan what to test, with whom, how – and what we want to learn.
Implementation planning
Build a concrete plan for introducing a solution or new practice.
Testing and validation
Gather structured feedback from real users and settings.
Skills and capacity
Identify what people and organisations need to succeed with the change.
Stakeholder involvement
Map and involve the actors who influence implementation.
03 – Evaluation & impact
Find out what works – and why
We help organisations move from activity and good intentions to real knowledge about results. What has changed? For whom? Why? And what can we learn from it?
Approaches we may use
Theory of Change · Impact pathways · KPI/KVI · Baseline · Mixed methods · Qualitative evaluation · Quantitative evaluation
Typical assignments
Evaluating initiatives and programmes
Assess delivery, results and learning.
Baselines and before–after measurement
Establish a starting point and track development over time.
Outcome and impact indicators
Develop indicators that genuinely say something about the intended change.
Qualitative studies
Interviews, focus groups, observation and other user insight.
Quantitative studies
Surveys, usage data and other measurable results.
Impact and change logic
Connect activities, outcomes and intended long-term effects.
04 – Continuation & scaling
When something works – what next?
A successful pilot or a good initiative is only the beginning. We help organisations understand what it takes to continue, adapt, spread or scale the solution.
Approaches we may use
Scaling models · Sustainability planning · Valorisation · Exploitation · Service models · Stakeholder ecosystems
Typical assignments
Scaling strategy
Assess what it takes to move from pilot to wider use.
Continuation and sustainability
Develop models for how a solution can live on after the development phase.
Replication and adaptation
Assess how a solution can be used in new organisations, regions or groups.
Service and business models
Explore how a solution can be organised, delivered and funded over time.
Ecosystems and partnerships
Identify the actors and collaboration needed for further development.
Knowledge into practice
Help results travel into organisations, services, policy and other settings.
Across our services
Competence as part of the change
New technology, the green transition and new ways of working often require new skills. Evalia can map competence needs and help develop learning and capacity-building initiatives closely linked to the change the organisation wants to achieve.
Digital means
Digital tools when they make the solution better
Digital solutions can support involvement, learning, data collection, follow-up and evaluation. We use digital tools when they lead to better delivery, better insight or more documentable results.
Where we apply our expertise
The same professional approach – different kinds of change
Green Transition & Sustainability
New practices · Circular solutions · Resource efficiency · Behavioural change · Sustainable transition
Digitalisation, Technology & AI
Technology adoption · AI implementation · Digital services · Trust · New work processes
Skills, Learning & Working Life
Skills needs · Learning · Workplace change · Capacity building · Organisational development
Inclusion & Societal Development
Participation · Accessibility · Social inclusion · Public services · Regional development
Different ways to work with us
A focused assignment
For example a needs analysis, an evaluation, a user study or a pilot design.
Part of a development process
Evalia contributes in selected phases such as insight, testing, implementation or evaluation.
From challenge to results
Evalia supports the organisation across several phases – from initial analysis to implementation and evaluation.
What are you trying to achieve?
You do not need to know which method or service you need. Start by telling us what you want to change, develop or understand.